BWLL Nasal Strips work by gently lifting and opening the nasal passages, which helps to improve airflow and reduce nasal congestion. This can lead to better breathing, reduced snoring, and improved overall respiratory function.

BWLL Nasal Strips are generally safe for adults and children over the age of 5. However, individuals with skin allergies, skin sensitivities, or certain medical conditions should consult with a healthcare professional before using our products.

Yes, many users have reported a reduction in snoring after using BWLL Nasal Strips. By opening the nasal passages and improving airflow, our strips can help alleviate snoring caused by nasal congestion or obstruction.

BWLL Nasal Strips are designed for single use and should be worn for up to 12 hours at a time. It's important to follow the instructions provided and remove the strip gently to avoid skin irritation.

While BWLL Nasal Strips can provide temporary relief from nasal congestion, they may not be suitable for individuals with severe nasal deformities, such as a deviated septum. We recommend consulting with a healthcare professional for personalised advice.

Our nasal strips are made from flexible, hypoallergenic materials that are not currently recyclable. However, we're committed to minimising our environmental impact and are exploring sustainable options for the future.
That being said, our packaging is made from recycled materials and our mailers are fully biodegradable.

No, BWLL Nasal Strips are drug-free and contain no medications. They work through gentle mechanical action to improve nasal airflow without the use of drugs or chemicals.

Yes, by enhancing oxygen intake and promoting better breathing, BWLL Nasal Strips can contribute to improved athletic performance. Many athletes use our strips to optimise their respiratory function during training and competition.

While BWLL Nasal Strips are generally safe for most individuals, pregnant women should consult with their healthcare provider before using any new products or medications.

At this stage, BWLL Nasal Strips are available for purchase directly from our website only. Visit our online store to explore our full range of products and place your order today.

For all Australian orders, your items will be shipped from within Australia.

If any items are out of stock locally, they may be shipped from our international warehouse (if available) to help expedite the delivery of your order.

For all orders outside of Australia, items will be shipped directly from our international warehouse.

All tracking details will be sent directly to your email once your order has been dispatched.

We process and ship orders Monday to Friday, excluding public holidays. Most orders placed before 12PM AEST are shipped the same business day, however, please allow 2–3 business days for processing before shipment.

During busy periods or high order volumes, processing times may be slightly longer.

Once your tracking number has been created, you will receive a notification via email. Please note that it may take a few hours for tracking updates to appear after the shipping label has been generated, depending on the carrier.

After fulfilment:

• Standard shipping orders are typically delivered within 3–8 business days.
  
• Express shipping orders are typically delivered within 1–4 business days.
  

If your item is shipped from our international warehouse, delivery can take approximately 7–10 business days to reach you.

Please note we are not responsible for incorrect addresses, or any 'safe drop' or 'leave in a safe place' options nominated by the customer with the carrier.
When shipping to an office building, we kindly remind customers that it is their responsibility to select a delivery option that ensures their order can be safely received as we are also not responsible for this.

We are not responsible for parcels that are not collected from your local post office or delivery point. If your parcel is returned to us due to non-collection or an incorrect address, a $10.95 shipping fee will be forfeited and any re-shipping costs will be the customer’s responsibility.

Standard shipping is $10.95 and express shipping is $15 on all orders unless stated.

You can view your order status on your Account page which is updated as soon as your payment is processed and when your order ships.

We accept returns for items that have a used volume of no more than 50% and are returned within 14 days of delivery. Please note, return shipping costs are at the buyer’s expense, and any original shipping fees will not be refunded.

To organise a return, please contact our team at hello@bwll.com.au

We currently accept all major credit cards in addition to PayPal and Apple Pay. Instalments are available through Afterpay, subject to approval.

Your credit card will be charged as soon as your order is processed.

A subscription is automatically created when you check out using the Subscribe & Save pricing option. Once your order is completed, you’ll receive a confirmation email with details of your subscription.

Yes. Payment reminder emails are sent a few days before your subscription renewal date so you’re aware of any upcoming charges.

You can pause, skip or cancel your subscription at any time by logging into your account through the customer login portal.

Once logged in, navigate to your subscription or billing section and follow the prompts to cancel.

If you experience any issues cancelling your subscription through the login portal, please email us at hello@bwll.com.au, and our support team will assist you.

Your cancellation will take effect at the end of your current billing period unless otherwise stated during the cancellation process.

Once your subscription is successfully cancelled, you will receive a confirmation email and will not be charged for future billing cycles.

Yes. You can reactivate or resubscribe at any time by logging back into your account or contacting our support team.

We accept returns for items that have been used no more than 50% and are returned within 14 days of delivery.
For orders with multiple packs, only one pack may be opened and used up to 50%, while all additional packs must be fully intact and unused.

Please note, return shipping costs are at the buyer’s expense, and any original shipping fees will not be refunded.

For items purchased during a "gift with purchase" promotion:
All items must be returned for a full refund. If you'd like to keep the gifted item, we will adjust the refund amount less the value of the gift.

To arrange a return, please contact our team at hello@bwll.com.au.

Can I Cancel or Change an Order?

We are unable to cancel or make changes to orders once they’ve been placed, so please double-check your details before checking out.

Our fulfilment centre processes orders quickly, and we cannot accommodate edits or cancellations. We are also not responsible for any address errors or delays once your package leaves our facility.

If an address error has been made, you may be able to redirect the parcel through the AusPost app or website.

Feel free to reach out to us at any time — we’re here for questions, product recommendations, and feedback. Just email hello@bwll.com.au
We respond to all emails during business hours, Monday to Friday. We aim to get back to you within 24 hours, but during busy periods, it may take 48–72 hours. Thanks for your patience — we appreciate you!